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Frequently Asked Questions
Where are you located?
When will I receive my order?
Where are you located?
Our Groove Joint is located in the heart of Cape Coral, Florida. Our workshop is currently home based. We attend many craft shows and events in the SWFL area.
How can I pay?
When will I receive my order?
Where are you located?
We accept cash, check, all major credit cards, Apple Pay, and PayPal. Payment can be made through our website. We will send invoices via email for items that are not in our shop. Payment must be made in full before we can start production on any custom or personalized item.
When will I receive my order?
When will I receive my order?
How do I make sure to order the right size?
After an order is placed, we will make contact with you via email to let you know when the order has been fulfilled. We will send photos of custom or personalized items to get final approval before shipping. Upon final approval, we will ship the item and provide you with a tracking number via email.
How do I make sure to order the right size?
How do I make sure to order the right size?
How do I make sure to order the right size?
All of our product details are very specific and provide the dimensions and weight of our products. It is very important to measure your space before ordering your custom or personalized items! Let us know if you have any questions about sizing or what will look best in your space.
We would love to help!
I need to make a Return and Exchange
How do I make sure to order the right size?
I need to make a Return and Exchange
At Our Groove Joint, we go above and beyond to provide every customer with the best quality products and customer service possible. It is part of our process to check in with our clients to get final approval on custom or personalized items before shipping. Custom or personalized items are non-refundable. Please understand that we cannot
At Our Groove Joint, we go above and beyond to provide every customer with the best quality products and customer service possible. It is part of our process to check in with our clients to get final approval on custom or personalized items before shipping. Custom or personalized items are non-refundable. Please understand that we cannot resell a custom or personalized item. A custom item is defined as any item that has a list of options to choose from. For instance; stain, paint color, material. A personalized item is defined as any item that requires input from the buyer. For instance; specifying a name or phrase, adding/changing details on any item in our shop.
Contact
How do I make sure to order the right size?
I need to make a Return and Exchange
If your order did not meet your expectations for any reason, please send us an email so that we can make it right.
To exchange or return a qualifying item, please contact us at Bonnie@ourgroovejoint.com or send a message below.